Responsible Gaming
at fk10
fk10 is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. Our responsible gaming tools — including deposit limits, self-exclusion, and time-out features — are available to every registered account at no cost.
Adults Only
Play Responsibly
Section 1
Our Commitment to Safe Play
At fk10, responsible gaming is not a checkbox — it is a core principle built into every layer of how our platform operates. We believe that gambling should be an enjoyable, recreational activity for the players across Bangladesh who choose to use our platform, and we recognise that for a small number of people, gambling can become harmful. Our responsible gaming programme exists to support those players, protect vulnerable individuals, and ensure that the fk10 experience remains positive and within healthy boundaries for everyone.
fk10 provides a full suite of player-protection tools that are available to every registered account free of charge and accessible at any time through your account settings. These tools include daily, weekly, and monthly deposit limits; session time reminders; temporary time-out periods; and permanent self-exclusion. You do not need to speak to a support agent to activate most of these features — they can be applied instantly from your account dashboard.
We also invest in staff training so that our 24/7 live support team can identify signs of potential problem gambling during support interactions and refer players to appropriate tools or external help organisations. Our approach is proactive rather than reactive: we monitor account behaviour patterns and may reach out to a player if we observe indicators of disordered gambling — such as significantly increasing bet sizes, long unbroken session durations, or repeated attempts to reverse self-exclusion requests.
fk10 does not market its services to individuals who have previously applied for self-exclusion, and we do not send promotional bonus offers to players who have active deposit limits or who have reached out to our team for responsible gaming assistance. Responsible gaming and commercial success are not in conflict at fk10 — a healthy, in-control player base is the foundation of a sustainable platform.
What We Provide
- Free, instant deposit limit controls
- Session duration reminders and time-out
- Temporary and permanent self-exclusion
- 24/7 support with trained staff
- Underage access prevention and age verification
- Marketing opt-out for at-risk players
Our Core Principles
- Gambling is entertainment, not income
- Only bet what you can afford to lose
- Set limits before you start playing
- Never chase losses with bigger bets
- Take regular breaks from the platform
- Seek help early if gambling feels unmanageable
Section 2
18+ Age Restriction Policy
The fk10 platform is strictly intended for adults aged 18 years and above. We operate a zero-tolerance policy on underage gambling and apply rigorous age verification checks at registration and at any later point where we have reasonable grounds to question a player's age. Every new account is required to provide proof of age before withdrawals are processed, and fk10 reserves the right to request identity documents at any stage of the account lifecycle.
If you are under 18 years of age, you are not permitted to register an account, deposit funds, place bets, or participate in any game or sports betting market available on fk10. Any account found to belong to a person under the age of 18 will be immediately and permanently closed. All deposits and winnings held in an underage account will be returned to the originating payment method where technically possible, and no bonus funds will be released.
fk10 strongly encourages parents and guardians to use parental control software to prevent minors from accessing gambling websites on shared household devices and computers. Tools such as Net Nanny, Qustodio, and browser-level content filters can block access to gambling domains. If you believe that a minor may have registered an account on fk10, please contact our support team immediately at [email protected] — we treat all such reports as urgent.
Strictly 18+ Only — Age Verification Applied
All fk10 accounts are subject to mandatory age verification. Submitting false age information during registration is a violation of our Terms & Conditions and may result in permanent account closure and forfeiture of all balances. National identity card (NID), passport, or birth certificate may be requested as proof of age at any time.
Section 3
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. Understanding the early warning signs is an important first step toward getting back in control. The indicators below are commonly associated with gambling behaviour that has moved beyond recreation and into problematic territory. If several of these apply to you or someone you know, it may be time to reach out for support.
If You Recognise These Signs
Recognising a problem is the first and most important step. fk10's responsible gaming tools and support team are available 24/7. You can activate a self-exclusion or deposit limit immediately from your account settings, or contact our team via live chat or email at [email protected]. You are not alone — help is available right now.
Section 4
Self-Assessment Checklist
The following questions are designed to help you reflect honestly on your current relationship with gambling. This is not a clinical diagnostic tool — it is a private, informal checklist for your own awareness. Read each question carefully and consider whether your honest answer is "Yes" or "Sometimes".
Honest Self-Assessment — 10 Questions
If you answer "Yes" or "Sometimes" to three or more of the questions below, we strongly encourage you to use one of fk10's responsible gaming tools or to speak with a support professional.
Your Answers Are Private
This checklist is for your personal reflection only. fk10 does not record or monitor your responses to this self-assessment. If your answers suggest that gambling may be causing harm, please take action now — activate a deposit limit or self-exclusion via your account settings, or contact our support team. It takes less than two minutes and the protection is immediate.
Section 5
Responsible Gaming Tools
fk10 provides a comprehensive set of responsible gaming tools that put you firmly in control of your gambling activity. Every tool listed below is available free of charge to all registered players and can be activated instantly through your account settings without needing to contact customer support. Once activated, protective limits take effect immediately and cannot be increased for the duration of the selected period.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be processed until the period resets. Limits can be decreased immediately but increases take 7 days to take effect — giving you time to reconsider.
Session Time Reminders
Set a session duration reminder so that fk10 alerts you after you have been playing for a specified period. Reminders can be set at 30, 60, 90, or 120 minutes. When the reminder triggers, you are shown a summary of your session activity and given the option to continue or log out.
Loss Limits
Set a maximum net loss threshold for a daily, weekly, or monthly period. When your losses reach the configured amount, your account is automatically prevented from placing further bets for the remainder of that period. This tool helps prevent chasing-loss behaviour.
Time-Out (Cooling-Off)
Take a short break from the platform by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. All time-out periods are honoured in full and cannot be ended early once activated.
Bonus & Promotion Opt-Out
If promotional offers, bonus notifications, or re-engagement messages are contributing to harmful gambling behaviour, you can opt out of all marketing communications instantly. Your account continues to function normally — you simply stop receiving bonus prompts and seasonal offers.
Activity Statement
Request a full activity statement covering your deposits, withdrawals, betting history, and net win/loss figures for any period. Reviewing your actual numbers — rather than relying on memory — gives an accurate, objective picture of your gambling activity and spending patterns.
How to Access These Tools
All responsible gaming tools are available under the Account Settings → Responsible Gaming section of your fk10 account dashboard. If you are unable to locate the settings panel, contact our 24/7 live chat support and a member of the team will guide you through activating any tool in real time. All tools are applied immediately upon confirmation — there is no waiting period for protective restrictions.
Section 6
Self-Exclusion Options
Self-exclusion is the strongest player-protection tool available on fk10. When you self-exclude, your account is fully suspended for the duration of the chosen period — you cannot log in, place bets, make deposits, or receive any promotional communications from fk10. Self-exclusion is available in both temporary and permanent forms, and we strongly recommend it for any player who feels that gambling is causing financial, emotional, or social harm.
fk10 offers the following self-exclusion options, all of which can be requested via your account settings or by contacting our support team directly:
Temporary Self-Exclusion
- 3 months — short-term break to reassess
- 6 months — medium-term cooling-off period
- 12 months — extended break from all gambling activity
- Account is fully suspended for the entire period
- Exclusion cannot be reversed or shortened once active
- Remaining balance is secured and accessible after expiry
Permanent Self-Exclusion
- Indefinite — account permanently closed
- Cannot be reversed under any circumstances
- All marketing communications cease immediately
- Any remaining balance is returned to your payment method
- fk10 will refuse any future registration from the same identity
- Strongly recommended for players with serious gambling harm
To request self-exclusion, navigate to Account Settings → Responsible Gaming → Self-Exclusion and select your preferred option. You can also contact our 24/7 live chat support or send an email to [email protected] with the subject line "Self-Exclusion Request — [Your Username]". All self-exclusion requests are processed within 24 hours at the absolute latest — in most cases immediately.
If you are in a moment of crisis and need immediate account suspension, contact our live chat support and clearly state "I need immediate self-exclusion." Our team is trained to action this request as a priority above all other support queues.
Important — Self-Exclusion Is Irreversible During Its Term
Once a self-exclusion is activated, fk10 will not reinstate your account for any reason during the exclusion period — regardless of the circumstances cited in a reinstatement request. This is intentional: the value of self-exclusion comes from its unconditional nature. If you are considering a temporary exclusion but are uncertain about the duration, we recommend choosing the longer option.
Section 7
Support Resources
If you feel that gambling is becoming a problem for you or someone you care about, professional help is available. Reaching out to a counsellor or support organisation is a sign of strength, not weakness. The following types of resources can provide guidance, counselling, and practical support for problem gamblers and their families.
Professional Counselling
Licensed mental health professionals who specialise in behavioural addictions, including gambling disorder, can provide one-to-one therapy and structured recovery programmes. Speaking with a counsellor is confidential and non-judgmental.
Support Groups
Peer support communities connect individuals who have experienced problem gambling. Shared experience, mutual accountability, and regular group meetings have helped many people regain control. Both in-person and online groups are available internationally.
Helpline Services
Dedicated helplines staffed by trained counsellors offer immediate, confidential telephone or chat-based support. If you are in a moment of distress related to gambling, a helpline is often the fastest way to speak to a qualified professional.
Family Support Services
Problem gambling affects not just the individual but also their family and close relationships. Family support services help relatives understand gambling disorder, set healthy boundaries, and access their own counselling and guidance.
Financial Counselling
If gambling has resulted in significant debt or financial difficulty, a financial counsellor can help you understand your options, negotiate with creditors, and build a sustainable plan for recovery. Managing the financial consequences is an important part of the overall recovery process.
Medical & Psychiatric Care
In more severe cases, gambling disorder may be associated with underlying mental health conditions such as depression, anxiety, or bipolar disorder. A qualified medical professional can assess co-occurring conditions and recommend appropriate treatment alongside behavioural therapy.
Seeking Help Is the Right Decision
There is no shame in recognising that gambling has become a problem and seeking help. Problem gambling is a recognised behavioural health condition — not a moral failing or a character flaw. Thousands of people in Bangladesh and around the world have successfully managed gambling disorder with the right support. Taking the first step — whether that is activating a self-exclusion on fk10 or speaking to a counsellor — is the most important action you can take right now.
Section 8
Contact fk10 for Help
If you need help activating a responsible gaming tool, requesting self-exclusion, or simply want to talk to someone about your gambling activity, the fk10 support team is available around the clock. All responsible gaming contacts are handled with complete confidentiality and without judgment. Our team is trained to listen, advise, and act quickly to put the right protections in place for your account.
Need Help Right Now?
If you are in a crisis or need your account suspended immediately, contact fk10 support now. State clearly that you are requesting help with responsible gaming or immediate self-exclusion — these requests are treated as highest priority by our team.
When contacting fk10 about responsible gaming, please include your registered username and the specific tool or action you are requesting (e.g., "I would like to activate a 6-month self-exclusion on my account"). This allows our team to process your request without delay. You do not need to explain or justify your reasons — all responsible gaming requests are honoured without question.
For players in Bangladesh experiencing a gambling-related crisis, we strongly recommend speaking with a trusted family member, close friend, or healthcare professional in addition to using fk10's platform tools. Our responsible gaming controls protect your account on our platform, but a broader support network is invaluable for long-term recovery and well-being.
Response Time for Responsible Gaming Requests
All self-exclusion and responsible gaming requests submitted via live chat are actioned immediately during the interaction. Requests submitted by email are processed within a maximum of 24 hours. During the review period, if you are concerned about continued access to your account, please use the Time-Out tool in your account settings to suspend access instantly while your request is being finalised.
Stay in Control — Enjoy the Game
Responsible gaming and great entertainment go hand in hand. Set your limits, know your boundaries, and enjoy everything fk10 has to offer — cricket betting, live casino, slots, and more — safely and within your means.
18+ Gambling involves financial risk. Play responsibly. For adults aged 18 and above only.