Terms & Conditions — fk10

Acceptance of Terms

Access to and use of the fk10 platform is conditional upon your full and unconditional acceptance of these Terms & Conditions. These terms apply to all users of the platform, including visitors, registered players, and VIP members. Your continued use of the fk10 platform following any revision to these terms will constitute your acceptance of the revised terms.

These Terms & Conditions are written in English and are intended for users operating in Bangladesh. All gameplay, transactions, and communications on fk10 are conducted in English or in the functional language of your mobile wallet provider. In the event of any inconsistency between translations (if provided) and the English version of these terms, the English version shall prevail in all circumstances.

fk10 reserves the right to modify, update, or replace these Terms & Conditions at any time. Where changes are material, fk10 will make reasonable efforts to notify registered users via platform notification or email. It is the responsibility of each user to review the current version of these terms periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Eligibility & Age Restriction

The fk10 platform is strictly intended for adults aged 18 years and above. By registering an account, you confirm that you are at least 18 years of age. fk10 operates a strict zero-tolerance policy with respect to underage gambling. Any account found to have been registered by or on behalf of a person under the age of 18 will be immediately suspended, all winnings will be forfeited, and any deposits will be returned to the original payment method where technically possible.

fk10 reserves the right to request proof of age from any user at any time and to suspend an account pending verification if there is any reasonable suspicion that the account holder may be under the age of 18. Acceptable proof of age documents include national identity cards, passports, and birth certificates. fk10 will cooperate fully with any regulatory authority or law enforcement body investigating suspected underage gambling.

In addition to the age requirement, access to fk10 is restricted to individuals who are legally permitted to engage in online gaming under the laws applicable to them in their country or region of residence. It is the sole responsibility of each user to determine whether online gaming is legal in their jurisdiction before using the platform. fk10 makes no representation that access to its platform is lawful in all jurisdictions.

• Minimum age: 18 years of age at the time of registration.
• Identity verification: May be required at any point, including before first withdrawal.
• One account per person: Each individual may hold only one active fk10 account.
• Personal use only: Accounts may not be shared with or used by any other individual.
• Residential eligibility: Users must ensure online gaming is legally permissible in their location.

Account Registration & Verification

To access the full range of services offered by fk10, users must register a personal account. Registration requires the provision of accurate, complete, and current personal information including your full name, date of birth, residential address, email address, and a valid Bangladeshi mobile number. fk10 reserves the right to reject any registration application where information provided is found to be inaccurate, incomplete, or fraudulent.

Each individual is permitted to hold only one (1) account on the fk10 platform. Duplicate accounts are strictly prohibited. If fk10 identifies that a user holds multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — all associated accounts may be suspended, bonuses forfeited, and winnings voided pending investigation.

fk10 operates a Know Your Customer (KYC) verification process. You may be required to submit identity documents, proof of address, and proof of payment method ownership before your first withdrawal is processed or at any other time fk10 deems appropriate. Accepted documents for KYC verification include national identity cards (NID), passports, utility bills dated within 90 days, and bank or mobile wallet statements. Failure to complete KYC verification within a reasonable timeframe may result in temporary account restrictions.

• Accurate information: All registration details must be truthful and kept up to date at all times.
• Account security: You are responsible for maintaining the confidentiality of your login credentials.
• Unauthorised access: You must notify fk10 immediately if you suspect unauthorised access to your account.
• KYC compliance: Completion of identity verification is required before withdrawals above standard thresholds are processed.
• Account accuracy: The name on your fk10 account must match the name on your payment method (bKash, Nagad, Rocket, or bank account) exactly.

Deposits & Withdrawals

fk10 accepts deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and direct bank transfer to accounts held with BRAC Bank, City Bank, Islami Bank, Dutch-Bangla Bank, and Sonali Bank. All deposit and withdrawal transactions are processed in Bangladeshi Taka (BDT / ৳). fk10 does not accept deposits in foreign currencies and does not offer currency conversion services.

Deposits are typically credited to your fk10 account balance within seconds for mobile wallet transactions (bKash, Nagad, Rocket). Bank transfer deposits may take longer depending on the processing schedules of the relevant financial institution. fk10 does not charge internal fees on deposits; however, your payment provider may apply their own transaction charges, for which fk10 accepts no responsibility.

Withdrawal requests are processed during standard operating hours of 08:00 to 00:00 Bangladesh Standard Time (BST, UTC+6). The majority of withdrawal requests to bKash, Nagad, and Rocket are completed within 5 to 15 minutes of approval. Withdrawal requests submitted outside operating hours will be queued and processed from 08:00 BST the following day. fk10 reserves the right to conduct additional verification checks before processing any withdrawal, particularly for first-time withdrawals or amounts above standard thresholds.

• Withdrawal method: Funds must be withdrawn to the same payment method used for the original deposit wherever possible.
• Minimum withdrawal: Minimum withdrawal amounts apply and are displayed within the platform cashier section.
• Pending bonuses: Active bonus wagering requirements must be met before a withdrawal request can be approved.
• Account name matching: The recipient name on your withdrawal destination must match your registered fk10 account name.
• Anti-money laundering: fk10 reserves the right to request source-of-funds documentation for large or irregular withdrawal requests as part of its AML compliance obligations.
• Dormant accounts: Accounts that have been inactive for 12 consecutive months may be subject to an inactivity fee as detailed in the platform cashier terms.

Bonuses & Promotions

fk10 offers a range of bonuses and promotional offers to eligible registered players. These include welcome deposit bonuses, reload bonuses, cashback offers, free bet credits, referral rewards, and seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL season, and the ICC T20 World Cup. All bonuses are subject to the specific terms stated at the time of the offer and to the general bonus conditions set out in this section.

All bonuses issued by fk10 are subject to wagering requirements unless explicitly stated otherwise. Wagering requirements specify the number of times the bonus amount (and in some cases the deposit amount) must be wagered before the bonus or any winnings derived from it become eligible for withdrawal. The applicable wagering requirement, minimum odds or stake restrictions, eligible games, and expiry date are stated clearly on each promotion page. Players are encouraged to read all bonus terms before claiming any offer.

fk10 reserves the right to modify, withdraw, or cancel any bonus or promotional offer at any time without prior notice, including where there is evidence of bonus abuse, collusion, arbitrage betting, or any other attempt to exploit the promotional structure in a manner inconsistent with genuine recreational play. Bonuses may only be claimed once per household, IP address, or device unless explicitly stated otherwise. Players who attempt to claim the same bonus multiple times will have the duplicate bonus removed and may have their account restricted.

• Wagering requirements: Stated on each promotion; must be completed before withdrawal of bonus-derived funds.
• Bonus expiry: All bonuses carry an expiry date after which unused bonus funds and associated winnings are forfeited.
• Game weighting: Different game categories may contribute differently toward wagering requirements (e.g., slots may contribute 100%, live casino games may contribute at a lower rate).
• One bonus at a time: Unless stated otherwise, only one active bonus may be held per account at any given time.
• Maximum bonus conversion: Some bonuses cap the maximum amount that can be converted from bonus to real-money balance, regardless of total winnings accumulated.
• Abuse prevention: fk10 reserves the right to void bonuses and associated winnings if abuse or exploitation is detected.

Betting & Gaming Rules

All bets and wagers placed on the fk10 platform are governed by the specific rules applicable to the relevant sport, event, or game. Sport-specific rules for cricket, football, kabaddi, and other markets are published within the sportsbook section of the platform. Casino game rules — including RTP (Return to Player) percentages, game mechanics, and payout structures — are accessible from within each individual game interface provided by our gaming partners including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming.

fk10 operates on the principle that all bets, once confirmed, are binding and final. A bet is considered confirmed when you receive a bet reference number or on-screen confirmation from the platform. fk10 reserves the right to void bets in circumstances including — but not limited to — obvious pricing errors, technical malfunctions, match abandonment, event cancellation, or where there is evidence of match manipulation or integrity violations. In the event of a void, the original stake is returned to your account balance.

In-play (live) betting markets operate under specific time constraints and may be suspended or closed at any point during an event at the discretion of fk10's trading team. fk10 accepts no liability for bets that were not accepted due to a market being suspended or closed. It is the responsibility of the player to ensure that a bet has been successfully placed and confirmed before the relevant market closes.

• Bet confirmation: All bets are final once a reference number or confirmation screen is issued by the platform.
• Void bets: Stakes on voided bets are returned to the player's balance; no winnings are paid on voided events.
• Maximum payout limits: Maximum single-bet and accumulator payout limits apply per sport and event type and are displayed in the sportsbook rules section.
• Cash-out: The cash-out feature is available on selected markets and operates at the current real-time value determined by fk10's pricing engine at the moment the cash-out request is submitted.
• RNG certification: All random number generator (RNG) based games on fk10 use certified algorithms supplied by internationally recognised gaming studios.
• Live casino: Live dealer games are streamed in real time from professional studios operated by Evolution Gaming and Ezugi. Game results are determined in the physical studio environment and are final.

User Obligations & Prohibited Conduct

By using the fk10 platform, you agree to conduct yourself in a lawful, responsible, and respectful manner at all times. You agree not to use the platform for any purpose that is unlawful, fraudulent, harmful, or in violation of these Terms & Conditions. fk10 invests significantly in fraud detection, pattern analysis, and account monitoring to maintain the integrity of the platform for all genuine players.

The following activities are strictly prohibited on the fk10 platform and will result in immediate account suspension, forfeiture of balances, and where appropriate, referral to relevant authorities:

• Fraudulent deposits: Using stolen, unauthorised, or fraudulently obtained payment credentials to fund an account.
• Chargeback abuse: Initiating chargebacks or payment reversals after funds have been used for gambling purposes.
• Multi-accounting: Operating more than one fk10 account, whether personally or in coordination with others.
• Collusion: Coordinating with other players to gain an unfair advantage in poker, live casino, or any competitive game format.
• Bonus abuse: Systematically exploiting promotional offers in a manner inconsistent with genuine recreational play, including but not limited to matched betting, arbitrage, and the use of automated software.
• Automated betting tools: Using bots, scripts, AI agents, or any software to automate betting or gaming activity on the platform without explicit written permission from fk10.
• Account sharing: Sharing your account login credentials with any other person or allowing any third party to operate your account.
• Harmful conduct: Abusing, threatening, or harassing customer support staff or other users in any in-platform communication channel.

fk10 reserves the right to investigate any account suspected of prohibited conduct and to take immediate action, including suspension, without prior notice, where the security or integrity of the platform or other players is at risk.

Account Suspension & Closure

fk10 reserves the right to suspend, restrict, or permanently close any account at its discretion. Grounds for suspension or closure include — but are not limited to — breach of these Terms & Conditions, failure to complete KYC verification, suspected fraudulent activity, evidence of prohibited conduct, account inactivity beyond the defined dormancy period, or at the request of the account holder themselves via a responsible gaming self-exclusion request.

Where an account is suspended or closed due to a breach of these terms, any remaining balance — including bonus funds and winnings derived from bonus play — may be forfeited in full. Where an account is closed for administrative reasons unrelated to a breach, any verified real-money balance will be returned to the player via their registered payment method following completion of any outstanding verification requirements.

Players who wish to close their own account voluntarily may do so by contacting fk10 customer support via in-platform live chat or at [email protected]. Voluntary closures for responsible gaming reasons — including self-exclusion requests — are processed as a priority and take effect immediately upon confirmation. Self-excluded accounts cannot be reactivated before the expiry of the chosen exclusion period.

Limitation of Liability

The fk10 platform is provided on an "as is" and "as available" basis. While fk10 makes every reasonable effort to ensure that the platform operates continuously and without interruption, fk10 does not warrant that the platform will be free from errors, bugs, downtime, or technical failures. Scheduled maintenance, unplanned outages, or disruptions caused by third-party infrastructure providers (including mobile networks, payment processors, and game studios) may periodically affect platform availability.

To the fullest extent permitted by applicable law, fk10 shall not be liable to any user for any direct, indirect, incidental, special, or consequential losses arising from the use of, or inability to use, the fk10 platform. This includes — without limitation — loss of winnings due to technical malfunction, delayed or failed payment transactions due to third-party payment provider issues, loss of data, or business interruption. fk10's total aggregate liability to any individual user in any calendar year shall not exceed the total net deposits made by that user to fk10 during the same calendar year.

fk10 accepts no liability for any losses arising from a user's failure to comply with these Terms & Conditions, including losses resulting from sharing account credentials, failing to log out of a shared device, or failing to notify fk10 of suspected unauthorised account access in a timely manner.

Responsible Gaming

fk10 is committed to promoting responsible gambling practices and to providing tools that help players manage their gambling activity. fk10 strictly enforces its 18+ age policy and encourages all players to treat gambling as a form of entertainment — never as a means of generating income or recovering financial losses. Gambling involves inherent financial risk, and users should only ever wager amounts they can afford to lose.

The following responsible gaming tools are available to all fk10 account holders and can be activated at any time from your account settings or by contacting customer support:

• Deposit limits: Set daily, weekly, or monthly caps on the amount you can deposit. Reductions are effective immediately; increases carry a mandatory 24-hour delay.
• Session time limits: Define a maximum play duration per day or week, with optional session-end notifications.
• Cooling-off period: Temporarily suspend your account for 24 hours, 7 days, or 30 days without permanent closure.
• Self-exclusion: Request a full account exclusion for a defined period (30, 90, or 180 days) or permanently. During exclusion, all login, deposits, and marketing communications are suspended.
• Reality check notifications: Set periodic reminders displaying your session duration and net gaming balance.

If you are concerned about your gambling habits or those of someone you know, please visit the fk10 Responsible Gaming page for detailed guidance and support resources available to players across Bangladesh.

Amendments to These Terms

fk10 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, fk10 will endeavour to notify registered users through one or more of the following channels: an in-platform notification displayed upon next login, an email to the address registered on your account, or a prominent notice on the fk10.club homepage. The "Last Updated" date at the top of this page will always reflect the date on which the most recent revision came into effect.

Your continued use of the fk10 platform after the effective date of any revision constitutes your acceptance of the updated terms. If you do not agree to the revised terms, you must cease using the platform and may request account closure by contacting customer support. fk10 recommends reviewing these Terms & Conditions periodically to remain informed of your rights and obligations as a user of the platform.

Governing Law & Disputes

These Terms & Conditions are governed by and construed in accordance with applicable law. In the event of any dispute arising out of or in connection with your use of the fk10 platform, fk10 encourages users to first attempt resolution through our customer support team, which is available 24/7 via in-platform live chat. The majority of account, payment, and gaming disputes can be resolved quickly and informally at this level.

Where a dispute cannot be resolved informally, fk10 operates a formal complaints procedure. To submit a formal complaint, users should contact [email protected] in writing, providing their account username, a clear description of the complaint, and any supporting documentation. fk10 will acknowledge formal complaints within 48 hours and aim to provide a full written response within 14 days of receipt.

fk10 makes no warranty that the use of this platform is lawful in any particular jurisdiction outside of its intended operational territory. Users are solely responsible for ensuring compliance with local laws applicable to them. Nothing in these Terms & Conditions creates any agency, partnership, joint venture, employment, or franchise relationship between fk10 and the user.